FAQ

Q: My school requires an invoice/quote sheet before payment is made, what is the best process to get one? 

A: When you go to checkout for your assessments there is an option to "Generate an Invoice" where you can fill our your school's details (name, address, etc.) and have it automatically added to the invoice. The invoice itself includes a sharable payment link and bank wire transfer details so that you have both options to pay through. The sharable payment link can be sent to someone else (like a school finance officer) who can pay on your account's behalf. If payment is made through bank wire transfer, please allow for a couple of day for the transfer to be recieved and for us to manually add the subscription to your account.

Q: I have registered my account as part of my organization so why haven’t I been given access to the premium services?

A: This may be because the admin of the website or your organization hasn’t activated your account yet. It could also be that your organization has not paid for a subscription yet. Please remember it can take up to 24 hours after payment is received for premium services to be granted.

Q: If I submit an assessment idea will you for sure make the assessment?

A: This is not a guarantee. However, if we believe the idea is a good one we will try to make the assessment under the assumption that it can be added to the task bank. We usually let you know within 24 hours what we will do.

Q: Why do some assessments list several Global Contexts, Related Concepts, and Key Concepts when only one of each should be chosen?

A: This is only meant to show which of the contexts and concepts can fit with the assessment you are looking at. It is up to you as a teacher to ultimately decide which fits best with your unit.

Q: What are the Editorial Resources for an assessment?

A: Those are resources that were used in the assessment itself that can be edited by the teacher. For example, if an assessment has a diagram with measurements on them the diagram can be found in the Editorial Resources as something that can be changed to suit the teacher’s needs.

Q: What are the Supporting Resources?

A: These are resources to support the teacher in preparing students for the assessment.